Findify

Findify Developer Hub

Welcome to the Findify developer hub. You'll find comprehensive guides and documentation to help you start working with Findify as quickly as possible, as well as support if you get stuck. Let's jump right in!

How and when am I charged?

Shopify

If you're using our Shopify public application, then the charging is performed by the Shopify platform. Please check with Shopify support for more information.

Other platforms

We use a platform called Chargebee to track and issue charges. Charges are made according to agreed Order form, in standard conditions on the basis of a rolling 30-day term.

How can I modify my payment information?

Please visit the Account -> Billing section of the Merchant Dashboard to alter your credit card information.

Is my credit card safe?

Absolutely. We use a payment gateway called Braintree, which is also used by other familiar, global companies such as AirBnB, Uber, Tictail, OpenTable, Hotel Tonight and Github.

For variable plans: What is 'Findify generated revenue'?

If a customer clicks on a product in the search results page or a product match in the autocomplete, and then carries on to purchase the product within the same session, it is considered Findify-generated revenue.

For variable plans: What is 'session'?

A session is considered a period of time in which a customer is active on your website. If a customer is inactive on your website for 30 minutes or more, it is no longer considered the same session.

Billing


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