Extension troubleshooting

If you encounter issues using the Magento extension, either for generating the product feed or for installing the module in your store, here are some advice that may help you:

When the product URLs are not valid

Often, the URLs need to be rewritten by Magento. Follow the following instructions to enable the URL rewrite:

1. On the Admin menu, select System > Configuration.
2. In the panel on the left under General, select Web.
3. Click to expand the Search Engine Optimization section.
4. Set Use Web Server Rewrites to “Yes.”

The product feed is not generated automatically

If you are using a hosting provider for your Magento installation:
This may come from your cron.php script, in your Magento installation.
Some hosting providers will not allow the cron.sh script to be executed, this is the fastest way to allow cron.php to run correctly.
You should ask your hosting provider if the cron.php script has been modified and in this case, ask them how you can re-enable cron to be executed on the server.

If the product feed is not present in the directory /media/findify
Make sure that the directory "findify" is present in the /media directory. Make sure that the web server is allowed to write in this directory.

Manually generating the feed for M1 extension

<?php

error_reporting(E_ALL | E_STRICT);
define('MAGENTO_ROOT', getcwd());
$mageFilename = MAGENTO_ROOT . '/app/Mage.php';
require_once $mageFilename;
ini_set('display_errors', 1);
Mage::app();

$model = Mage::getModel('findifyfeed/cron');
$model->cronGenerateFeed();
                    
?>

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Help

For further help, feel free to email [email protected]